Privacy Policy
Shocify - AI-Powered Social Media Management
Table of Contents
618Media Digital Services Limited (64692 Trade Registry registered number 10064530) ("us", "our", "we", "618Media") operates Shocify, an AI-powered social media management platform accessible at shocify.com. We are committed to protecting and respecting your privacy.
This privacy policy (the "Policy") sets out the types of personal data we collect and use when you access and use Shocify, our AI-powered social media management platform (the "Platform"), and how we may use that data.
1. Introduction
Shocify is a specialized service provided by 618Media Digital Services Limited that leverages artificial intelligence to help businesses and individuals manage their social media presence across multiple platforms including Facebook, Instagram, Twitter, TikTok, Pinterest, and YouTube.
This Policy covers our collection, processing, and use of personal data when you use Social Engine, including:
- Data collected when you register and use the Platform
- AI processing of your content and social media data
- Integration with third-party social media platforms
- Analytics and performance data
- Communication data through our Platform
When you supply any personal data to us, we have legal obligations towards you in the way we use that data. For ease of reading, we have divided this Policy into several sections:
- Introduction
- What is personal data and what do we collect
- AI Processing and Content Generation
- Social Media Platform Integration
- How and why do we use/share your personal data
- For how long do we keep your personal data
- Security
- Your Rights
- Contact Details
It is important that you read this Policy together with our Terms of Service and any other privacy notices that we may provide through Shocify so that you are fully aware of how and why we are using your data.
By using Shocify, you are agreeing to the practices set out in this Policy to the extent permitted by applicable data protection legislation. If, for any reason, you do not agree to the terms of this Policy, please stop using the Platform.
We reserve the right to revise or amend this Policy at any time to reflect changes to our platform, business practices, or changes in the law. Where these changes are significant, we will endeavor to notify users through the Platform or via email. However, it is your responsibility to check this Policy regularly for updates.
Please note that Shocify is not directed at children under the age of 13 (each a "Child" together "Children") and we do not knowingly collect personal data about Children. If you believe we have collected personal data about your Child, you may contact us at [email protected] and request that we cease processing data about your Child.
2. What is Personal Data and what do we collect?
What is personal data?
Where this Policy refers to "personal data" it is referring to data about you from which you could be identified such as your name, your email address, your contact details, your IP address, your social media account information, and content you create or share through Shocify.
By law all organisations are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. You also have various rights to seek information from those organisations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the Your Rights section of this Policy.
Data we collect when you use Shocify
Account Registration and Profile Data
When you create a Shocify account, we collect:
- Your name and email address
- Profile information you choose to provide
- Password and authentication credentials
- Account preferences and settings
- Billing information for paid subscriptions
Social Media Account Integration Data
When you connect your social media accounts to Shocify, we collect:
- Your social media account usernames and profile information
- Access tokens and authentication credentials for connected platforms
- Your social media posts, images, videos, and other content
- Audience engagement data (likes, comments, shares, views)
- Follower and audience demographics
- Publishing schedules and timing preferences
Content and Creative Data
When you use Shocify's content creation features, we collect:
- Text content, captions, and descriptions you create
- Images, videos, and other media files you upload
- Content templates and designs you create or use
- Hashtags and keywords you select or generate
- Content scheduling and posting preferences
- Brand guidelines and style preferences
Usage and Analytics Data
We automatically collect technical and usage data when you use Shocify through cookies and similar technologies:
- Device information (browser, operating system, device type)
- IP address and approximate location
- Platform usage patterns and feature interactions
- Session duration and page views
- Content creation and publishing frequency
- Error logs and performance data
- A/B testing and feature usage analytics
- Integration performance with social media platforms
We use this data to:
- Ensure Shocify functions properly and efficiently
- Improve our AI algorithms and content suggestions
- Analyze platform performance and user experience
- Provide technical support and troubleshooting
- Enhance security and prevent unauthorized access
- Develop new features and functionality
This data processing is based on our legitimate interests in operating and improving Social Engine, provided that such processing does not override your fundamental rights and freedoms.
3. AI Processing and Content Generation
How Shocify Uses AI
Shocify employs artificial intelligence and machine learning technologies to enhance your social media management experience. Our AI processes your data in the following ways:
Content Analysis and Generation
- Analyzing your existing content to understand your brand voice and style
- Generating content suggestions, captions, and hashtags
- Creating visual content recommendations and designs
- Optimizing content for different social media platforms
- Analyzing audience engagement to improve content performance
Scheduling and Optimization
- Analyzing audience behavior to recommend optimal posting times
- Predicting content performance across different platforms
- Personalizing content recommendations based on your goals
- Automated A/B testing of content variations
AI Data Processing Safeguards
- All AI processing is performed securely within our controlled environments
- We use anonymization and encryption where possible
- AI models are regularly audited for bias and accuracy
- You can opt-out of certain AI features while retaining core functionality
- We do not sell AI-generated insights about your content to third parties
Third-Party AI Services
Shocify may use select third-party AI and machine learning services to enhance our capabilities. These include:
- Google Gemini for advanced content generation
- FalAI for image and video processing
- Other specialized AI services for content optimization
When using third-party AI services, we ensure appropriate data processing agreements are in place and that your data is handled in accordance with this Privacy Policy.
5. How and why do we use/share your personal data
How we use your personal data
We use your personal data for the following purposes:
- Platform Operation: To provide, maintain, and improve Shocify's functionality
- Account Management: To create and manage your account, authenticate access, and provide customer support
- Social Media Integration: To connect and manage your social media accounts, schedule posts, and retrieve analytics
- AI-Powered Features: To generate content suggestions, optimize posting times, and provide personalized recommendations
- Analytics and Insights: To provide performance analytics and insights about your social media presence
- Communication: To send service notifications, updates, and respond to your inquiries
- Security: To detect and prevent fraud, unauthorized access, and maintain platform security
- Legal Compliance: To comply with applicable laws and regulations
Sharing your personal data
We may share your personal data in the following circumstances:
- Within 618Media Group: We may share your data with other 618Media companies for customer support, platform maintenance, and business operations
- Social Media Platforms: We share necessary data with connected social media platforms to enable posting, scheduling, and analytics retrieval
- Service Providers: We work with trusted third-party service providers who help us operate Shocify (see Service Providers section below)
- AI Service Providers: We may share data with AI and machine learning service providers to enhance our platform capabilities
- Legal Requirements: We may disclose data when required by law or to protect our rights and the safety of our users
We do not sell your personal data to third parties for marketing purposes. We only share data as necessary to provide Shocify's services or as required by law.
We may also disclose your personal data in the following specific circumstances:
- If 618Media or Shocify is acquired by a third party, in which case personal data will be transferred as part of the business assets
- To comply with legal obligations, court orders, or lawful requests from government authorities
- To protect the rights, property, or safety of 618Media, Shocify, our users, or the public
- To prevent fraud, unauthorized access, or other illegal activities
Service Providers
Shocify works with trusted third-party service providers to deliver our platform capabilities. We only share the minimum amount of personal data necessary for these services, and we ensure all service providers maintain appropriate data protection standards. Our key service providers include:
Infrastructure and Hosting:
- Cloud hosting providers for platform infrastructure
- Content delivery networks (CDNs) for media file storage and delivery
- Database and backup services
AI and Machine Learning:
- Google Gemini (Google LLC) - for advanced content generation and analysis
- FalAI - for image and video processing capabilities
- OpenAI services - for content optimization and generation
Social Media Platform APIs:
- Meta (Facebook, Inc.) - for Facebook and Instagram integration
- Twitter/X API - for Twitter account management
- TikTok for Business API - for TikTok content publishing
- Pinterest Business API - for Pinterest account management
- YouTube Data API (Google LLC) - for YouTube channel management
Analytics and Monitoring:
- Google Analytics (Google LLC) - for platform usage analytics
- Performance monitoring and error tracking services
- Security monitoring and fraud detection services
Communication and Support:
- Email service providers for transactional and notification emails
- Customer support and helpdesk platforms
- Communication APIs for in-platform messaging
Payment Processing:
- Payment gateway providers for subscription billing
- Financial data processors for transaction handling
Links to third party sites
Shocify may contain links to third-party websites, including social media platforms and external services. These sites are not controlled by 618Media and are not covered by this Privacy Policy.
When you access third-party sites through Shocify, those sites may collect personal data from you according to their own privacy policies. We recommend reviewing the privacy policies of any third-party sites you visit.
6. For how long do we keep your personal data?
We retain your personal data only for as long as necessary to provide Shocify services and fulfill the purposes outlined in this Privacy Policy. Our retention periods vary based on the type of data and how it's used:
Account Data:
- Profile and account information: Retained while your account is active
- Billing and payment data: Retained for 7 years for financial record-keeping
- Authentication data: Retained while your account is active
Content and Social Media Data:
- Published content and posts: Retained while your account is active
- Draft content and templates: Retained for 2 years or until deleted by you
- Social media analytics: Retained for 3 years for performance analysis
- Media files (images, videos): Retained while your account is active
Usage and Analytics Data:
- Platform usage analytics: Retained for 2 years
- Error logs and technical data: Retained for 1 year
- Security and fraud prevention data: Retained for 3 years
Communication Data:
- Customer support conversations: Retained for 3 years
- Email communication preferences: Retained indefinitely to honor opt-out requests
- System notifications and logs: Retained for 1 year
Account Deletion:
When you delete your Shocify account:
- Most personal data is deleted within 30 days
- Some data may be retained longer for legal compliance or security purposes
- Anonymized analytics data may be retained indefinitely
- Data required for financial record-keeping will be retained as legally required
You can request deletion of your data at any time by contacting us (see "Your Rights" section below). We may retain some data longer if required by law or for legitimate business purposes such as fraud prevention.
7. Security
618Media takes the protection of your personal data very seriously. We implement comprehensive security measures to protect your data both in transit and at rest.
Technical Security Measures
- Encryption: All data transmitted between your device and Shocify is encrypted using SSL/TLS protocols
- Data Storage: Personal data is encrypted when stored in our databases and servers
- Access Controls: Strict access controls ensure only authorized personnel can access personal data
- Authentication: Multi-factor authentication is used for administrative access
- Network Security: Firewalls and intrusion detection systems protect our infrastructure
Social Media API Security
- OAuth 2.0 authentication for secure social media platform connections
- Encrypted storage of access tokens and social media credentials
- Regular rotation of API keys and access tokens
- Secure transmission of content to social media platforms
AI Processing Security
- AI processing occurs in secure, controlled environments
- Data minimization - only necessary data is processed by AI systems
- Secure APIs for third-party AI service integration
- Regular security audits of AI processing pipelines
Organizational Security
- Regular security training for all personnel
- Background checks for employees with data access
- Incident response procedures for security breaches
- Regular security assessments and penetration testing
International Data Transfers
Shocify may process, store, or transfer your personal data internationally, including to service providers in various countries. When we transfer data outside your country of residence, we ensure appropriate safeguards are in place:
- Standard contractual clauses with international service providers
- Adequacy decisions where available
- Data protection impact assessments for international transfers
- Compliance with applicable data protection laws
Your Security Responsibilities
- Keep your Shocify account password secure and confidential
- Enable two-factor authentication when available
- Log out of shared or public devices after using Shocify
- Report any suspected unauthorized access to your account immediately
- Keep your social media account credentials secure
If you believe there has been unauthorized access to your account or a security incident, please contact us immediately at [email protected].
8. Your Rights
As a user of Shocify, you have comprehensive rights regarding your personal data under applicable data protection laws, including GDPR. Below are your rights and how to exercise them:
Right of Access
You can request access to all personal data we hold about you, including:
- Your account and profile information
- Connected social media account data
- Content you've created or uploaded
- Usage analytics and engagement data
- AI processing records related to your content
You can access much of this data directly through your Shocify dashboard. For additional data or a comprehensive report, contact us using the details below.
Right to Rectification and Erasure ("Right to be Forgotten")
You can:
- Correct inaccurate personal data through your account settings
- Request deletion of your account and associated data
- Delete specific content, posts, or media files
- Request removal of data that's no longer necessary for Shocify's services
Note: Some data may be retained for legal compliance, security, or fraud prevention purposes even after deletion requests.
Right to Restrict Processing
You can request that we limit how we process your data in specific circumstances:
- Disable AI content generation features while keeping your account active
- Pause social media integrations without disconnecting accounts
- Limit analytics processing while retaining core functionality
- Restrict data sharing with specific third-party services
Right to Data Portability
You can export your data from Shocify in a machine-readable format, including:
- Your content library (posts, images, videos)
- Content templates and brand guidelines
- Social media account connections and settings
- Analytics and performance data
- Scheduling preferences and posting history
Data export functionality is available through your account settings or by contacting our support team.
Right to Object to Processing
You can object to certain types of data processing:
- AI analysis of your content for suggestions and optimization
- Analytics processing for platform improvement
- Marketing communications and promotional emails
- Data processing based on legitimate interests
Rights Regarding AI and Automated Decision Making
For AI-powered features in Shocify, you have the right to:
- Know when AI is being used to process your data
- Understand the logic behind AI recommendations
- Request human review of AI-generated content suggestions
- Opt-out of automated content optimization
- Access information about AI training and your data's role
Right to Withdraw Consent
For processing based on your consent, you can:
- Disconnect social media accounts at any time
- Revoke permissions for specific platform features
- Opt-out of optional data processing activities
- Withdraw consent for marketing communications
Communication Preferences
You can control communications from Shocify:
- Unsubscribe from marketing emails using the link in each email
- Adjust notification preferences in your account settings
- Opt-out of product updates and feature announcements
- Maintain essential service communications (security, billing)
How to Exercise Your Rights
To exercise any of these rights:
- Use the self-service options in your Shocify account settings
- Contact our support team at [email protected]
- Include specific details about what data or processing you want to address
- We may request identity verification to protect your privacy
We aim to respond to all requests within 30 days. Complex requests may take longer, and we'll keep you informed of our progress.
9. Contact Details
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your personal data is handled, please contact us:
618Media Digital Services Limited
Data Protection Officer
Email: [email protected]
Subject: Shocify Privacy Request
For Shocify-specific inquiries:
Email: [email protected]
Website: shocify.com
Response Times:
- General inquiries: Within 2 business days
- Data protection requests: Within 30 days
- Security incidents: Within 24 hours
- Account deletion requests: Within 5 business days
Regulatory Authority:
If you believe we have not adequately addressed your privacy concerns, you have the right to
lodge a complaint with the relevant data protection authority in your jurisdiction.
Policy Updates:
This Privacy Policy was last updated on January 2025. We will notify users of significant
changes through email and platform notifications.
4. Social Media Platform Integration
Supported Platforms
Shocify integrates with the following social media platforms to provide comprehensive management capabilities:
Data Shared with Social Media Platforms
When you connect your social media accounts to Shocify, we may share the following data with the respective platforms:
Data Received from Social Media Platforms
We receive the following types of data from connected social media platforms:
Platform-Specific Considerations
Each social media platform has its own privacy policy and data handling practices. When you connect your accounts to Shocify:
Disconnecting Social Media Accounts
You can disconnect any social media account from Shocify at any time. When you do: